LAPM OS — Terms of Service
Effective date: 1 July 2026.
1. About these terms
These Terms of Service (“Terms”) are a legal agreement between LAPM Services Pty Ltd (ABN 58 660 970 141), trading as Lake Australia Practice Management (“LAPM”, “we”, “us”, “our”) and the law firm or organisation that subscribes to or uses the LAPM OS platform (“Customer”, “you”). By accessing or using LAPM OS (the “Platform”), or by authorising your personnel (“Users”) to do so, you agree to these Terms. If you do not agree, do not use the Platform.
These Terms incorporate our Privacy Policy. Where you have signed a separate written order form or subscription agreement with us, that document prevails to the extent of any inconsistency.
2. The Platform and licence
LAPM OS is a cloud-based legal practice-management platform (matters, contacts, documents, precedents, tasks, calendars, time and billing, trust and office financials, compliance, reporting, and optional integrations). Subject to these Terms and payment of applicable fees, we grant you a non-exclusive, non-transferable, revocable right for you and your Users to access and use the Platform for your internal business purposes during your subscription.
We may update, improve or modify the Platform from time to time. We will not materially reduce core functionality of a paid feature during a paid term without notice.
3. Accounts, Users and security
- You are responsible for setting up and managing your Users, their roles and permissions, and for all activity under your account.
- Users must keep their credentials confidential and must not share logins. You must notify us promptly of any suspected unauthorised access.
- You are responsible for ensuring your Users comply with these Terms.
4. Your data and our role
As between you and us, you own all data you and your Users enter into or upload to the Platform, including matter, client, document and financial data (“Customer Data”). You grant us a licence to host, process and transmit Customer Data solely to provide and support the Platform and the integrations you enable. For Customer Data, you are the controller and we act as your processor, as described in the Privacy Policy.
You are responsible for the accuracy, quality and legality of Customer Data, for having the right to provide it to us, and for obtaining any consents required from your clients and third parties.
5. Acceptable use
You must not, and must ensure your Users do not:
- use the Platform unlawfully, or to store or transmit unlawful, infringing or harmful material;
- attempt to gain unauthorised access to, disrupt, or reverse-engineer the Platform or its security;
- resell, sublicense or provide the Platform to third parties except your own clients in the ordinary course of your practice;
- use the Platform to build a competing product, or to send unsolicited or unlawful communications.
6. Professional responsibility, trust accounting and compliance
LAPM OS is a tool to assist your practice. It is not a substitute for your professional judgement or your legal, regulatory and ethical obligations. You remain solely responsible for compliance with all laws and professional rules that apply to your practice — including legal-profession trust-accounting rules, anti-money-laundering / CTF obligations, costs disclosure, and record-keeping. You are responsible for reviewing and verifying all outputs, calculations, and records generated with the Platform before relying on them.
7. AI features
The Platform offers optional AI-assisted features. AI output may be inaccurate or incomplete, must not be relied on as legal advice, and must be reviewed by a qualified person before use. You are responsible for how you use AI output. See the Privacy Policy for how AI feature data is handled.
8. Third-party integrations and connected accounts
The Platform can connect to third-party and related services — including LAPM Precedents, LAPM Bundles, accounting platforms (e.g. LAPM Accounting, Xero, MYOB, QuickBooks), and your own email provider (Microsoft/Google) when you link a mailbox. Those integrations are optional and are governed by the relevant third party’s own terms. We are not responsible for third-party services, and we may modify or discontinue an integration if a provider changes or withdraws its service.
9. Fees and payment
- Fees, the subscription term, and payment terms are as set out in your order form, subscription plan, or as otherwise agreed in writing.
- Unless stated otherwise, fees are in Australian dollars and exclusive of GST, which is payable in addition.
- We may adjust fees on renewal with reasonable prior notice. Late or unpaid amounts may result in suspension in accordance with clause 12.
10. Intellectual property
We (and our licensors) own all intellectual property rights in the Platform, its software, and its content (excluding Customer Data). These Terms grant you a right to use the Platform only; they do not transfer any ownership. Feedback you provide may be used by us to improve the Platform without obligation to you.
11. Confidentiality
Each party must keep the other’s confidential information confidential and use it only to perform these Terms, except where disclosure is required by law. Customer Data is your confidential information.
12. Availability, suspension and support
We aim to provide the Platform reliably but do not warrant uninterrupted or error-free operation. We may carry out maintenance, and may suspend access where reasonably necessary for security, legal reasons, or non-payment, giving notice where practicable. Support is provided as described in your plan.
13. Warranties and consumer law
To the maximum extent permitted by law, the Platform is provided “as is” and “as available”, and we exclude all implied warranties. Nothing in these Terms excludes, restricts or modifies any guarantee, right or remedy under the Australian Consumer Law (ACL) or other law that cannot lawfully be excluded. Where our liability for a failure to comply with an ACL consumer guarantee can be limited, it is limited (at our option) to re-supplying the service or paying the cost of re-supply.
14. Limitation of liability
Subject to clause 13 and to the extent permitted by law: (a) neither party is liable for indirect, special or consequential loss, or for loss of profit, revenue, data or goodwill; and (b) our total aggregate liability arising out of or in connection with these Terms is limited to the fees paid by you for the Platform in the 12 months before the event giving rise to the liability. This does not limit either party’s liability for a breach of confidentiality, your payment obligations, or liability that cannot be limited by law.
15. Indemnity
You indemnify us against claims, losses and costs arising from your or your Users’ breach of these Terms, your unlawful use of the Platform, or Customer Data (including a claim that Customer Data infringes a third party’s rights), except to the extent caused by us.
16. Term, termination and your data
- These Terms apply while you use the Platform or have a subscription.
- Either party may terminate for material breach not remedied within a reasonable period after notice; we may suspend or terminate for non-payment.
- On termination, your right to use the Platform ends. For a limited period after termination you may export your Customer Data; after that we may delete or de-identify it, subject to any legal-retention obligations (see the Privacy Policy).
17. Changes to these Terms
We may update these Terms from time to time. We will post the updated version and change the effective date; we will give notice of material changes. Continued use after changes take effect means you accept them.
18. Governing law
These Terms are governed by the laws of Queensland, Australia, and the parties submit to the non-exclusive jurisdiction of the courts of that State.
19. General
- You may not assign these Terms without our consent; we may assign them in connection with a business transfer.
- If any provision is unenforceable, it is severed and the rest continues.
- These Terms (with any order form and the Privacy Policy) are the entire agreement between the parties on their subject matter.
- A failure to enforce a right is not a waiver of it.
20. Contact
Questions about these Terms: privacy@lapm.com.au | 1300 808 935 | Suite 1009, Level 1, 241 Adelaide Street, Brisbane QLD 4000, Australia.